Frequently Asked Questions
Got a question and don't want to bother us? Not that we mind you asking us directly but not all people like asking questions and we appreciate this. This page was born for the need to answer those questions for you.
Below you will find some of the most common questions we get asked and the answers to them. If there is a question you have and can't find the answer please either call us, or use the contact form on the contact page. |
Q. How long do your courses take?
|
A. It Depends on the course. Most are of one day duration but some are Half day and others two day. It will state in the price details how long they are
|
Q. How much do your courses cost?
|
A. The cost varies on the course taken but you can find the entire price list on the Price List Page or click here
|
Q. Where are your courses Held?
|
A. The main Venue for our courses is:
Sytchampton Centre Sytchampton Stourport on Severn Worcestershire, DY13 9SY |
Q. What Form of Payments do you take?
|
A. We take payment by Sterling Bankers Draft, Bank to Bank Transfer or by Credit and Debit Card via Paypal and of course, cash.
|
Q. Do you take Card payment over the phone?
|
A. No we don't. We feel that giving card details over the phone isn't a very secure way to do business which is why we use Paypal
|
Q. Why do you only take credit and debit cards through Paypal?
|
A. This is the most secure way to pay, we don't store your card details so there is no risk of your card information being stolen.
|
Q. Can you run courses at our own venue?
|
A. Yes, we can. It is subject to minimum attendees and the venue you have must be suitable but we run off site courses all the time.
|
Q. Do I need a Paypal Account to pay by card then?
|
A. No, you don't. All you need to pay by card is the card, obviously, the name and address where the billing info is sent and a current email address.
|
Q. What's the minimum number of Attendees to run a course at our venue?
|
A. The minimum Number of attendees is six but we would need to quote you a price so best to contact us and have a chat.
|
Q. Are you Paypal Verified?
|
A. Yes we are. This will show on your Paypal receipt once payment is made and we carry the Secured by Paypal Icon on the websites.
|
Q. What is included in my course fees?
|
A. Your student materials are included which will be sent to you by return post after we receive your booking form and payment, all tuition and certification fees. And, of course, unlimited tea and Coffee throughout the day.
|
Q. Do you do online or distance learning first aid courses?
|
A. No we don't, See the article on this on the news page, that would be a bit like saying you're a doctor after watching a few episodes of casualty.
|
Q. Can I fail a course?
|
A. It's certainly possible but in 19 years of teaching and 1000's of students we have never had anyone fail yet.
|
Q. Is there any homework to do on any of your courses?
|
A. Yes, there is a little pre-reading to do and some study questions and quizzes to answer before class but nothing to heavy.
|
Q. What happens if I don't get time to do the pre-reading and study questions, will I still be able to attend class?
|
A. Yes you can. It will just take us a little longer in the classroom as they have to be completed before certification can be issued.
|
Q. How often do you run the courses?
|
Q. Can I bring my dog for the Canine First Responder Course?
|
A. No, sorry. For safety reasons we use Canine Manikins during the CFR Course.
|
Q. I am wheelchair bound, do you have wheelchair access and facilities?
|
A. At our Stourport venue, yes we do but our Wednesbury venue is managed office space and at this time the building doesn't have wheelchair access or facilities.
|
Q. I have a physical challenge and have an assistance dog to aid me with those challenges, can I bring him along?
|
A. Yes of course you can, registered assistance dogs are allowed in the building.
|
Q. I have certain physical challenges. Will they prevent me from doing any part of the course?
|
A. They shouldn't stop you participating in any part of the course. We use adaptive techniques for many physical challenges to allow participants to take part with ease and comfort. Please contact us to give us a few details so we can be more specific for you.
|
Q. Can I bring my dog/s along for the day?
|
A. Dogs are welcome but they must be comfortable being left in the vehicle while you are attending class. We schedule regular breaks to tend to them and we have access to an exercise field along the lane from the venue. Please be aware, in the Summer there is very little shade on either car park and we ask that you make alternative arrangements for their care!
|
Q. Can you recommend local accommodation for two day courses or because I have to travel to the venue the night before?
|
A. Yes we can. Currently we recommend the local Travel Lodge which is only five minutes away from the centre by car.
|
Q. Which is the nearest International or Local Airport?
|
A. Birmingham International Airport is the closest and only 30 minutes drive to the centre (Traffic Dependent)
|
Q. Are there any cheaper local accommodation?
|
A. There are a few B & B's that are in the area the nearest one is a minutes walk from the venue and dog friendly, The Leaking Well and serves great food
|
Q. Can I buy First Aid Kits from you or other supplies on the day?
|
A. Yes you can .
|
Q. I can't seem to get through to you on the phone.
|
A. Please make sure your number is not withheld as these numbers are blocked. We get constant calls from Telemarketers who often withhold their numbers so they are blocked for this reason
|
Q. I can't find an email address for you on the website.
|
A. Please use the contact form for this purpose. We hate spam as much as you do which is why we don't advertise our email address. A contact form has to be manually completed so we know there is a human at the other end and it has inbuilt security features to prevent spam.
|